Return and Refund Policy

At Nina Nikon, we strive to provide our customers with high-quality photography equipment. If you are not satisfied with your purchase, please read our return and refund policy below.

1. Returns

• Eligibility for Return:

  • You are eligible for a return only if the product is damaged or defective at the time of delivery.
  • Returns are accepted within 7 days of receiving your order.
  • We do not accept returns for products that are opened, used, or not in their original condition unless they are defective.

• Non-Returnable Items:

  • We do not accept returns for items that are correctly delivered and in working condition. Once the product has been accepted by the customer at the time of delivery, it is considered non-returnable.

• How to Request a Return:

  • To request a return, please contact our customer support team at [email address or phone number] within 7 days of receiving the product.
  • Provide your order number, details of the damaged or defective product, and any supporting images of the issue.

2. Refunds

• Refund Process:

  • Since we offer only Cash on Delivery (COD), refunds will be processed in the form of cash.

• Refund Eligibility:

  • Refunds will only be considered in cases where the product cannot be replaced or repaired.
  • The refund request must be made within 7 days of receiving the order.

3. Damaged or Defective Products

• If you receive a damaged or defective product, please notify us immediately by contacting our customer service team. We will arrange for the product to be replaced or offer store credit.
• You must notify us within 7 days of receiving the product. After this period, we cannot process a return or refund for any damaged or defective items.

4. Shipping and Handling

• Return Shipping Costs: In the case of a defective or damaged product, we will cover the return shipping costs. If the product is returned for any other reason (not defective), the return shipping cost will be borne by the customer.

• Return Instructions: Once your return request is approved, we will provide instructions on how to return the item. Please make sure the product is securely packed and returned in its original condition.

5. Cancellation of Order

• You may cancel your order before the product is shipped. Once the product has been shipped, cancellations will not be accepted.

6. Contact Us

For any questions regarding returns or refunds, please contact us at: [email protected]